Because all pictures are sold with a frame chosen by you and made specifically for the picture you have chosen to buy, we cannot re-use the frames so we ask that you consider carefully whether you should be taking advantage of our refund policy and do so only in genuinely extraordinary circumstances. Please do not abuse our intent by returning over-ordered products. If you do choose to return the picture, then we reserve the rights to retain a charge of £50 for the frame and the labour cost for its manufacture and fitting and to charge for the cost of returning or collecting a picture, and we may deduct these charges from the refund.
We also have to be sure that the painting comes back to the correct framing workshop and does so undamaged so we have devised a Returns Procedure which we ask you to follow closely, as follows:
Returns Procedure
1. to qualify for refund, a picture must be returned within 15 days of your receiving the work and in its original condition carefully repacked in the original packaging we used to send it to you. Keep that packaging -- we won't accept a return in anything else.
2. Tell us about your intention to return an item on the returns form by clicking here to e-mail us [Return_Request@room4art.com], including in the message your name and the item number of the picture and your reason for returning it.
3. We will then provide you instructions on how to return the picture to us. If any artworks have been damaged in transit to you, Room4art.com™ will collect the artwork and issue a full refund or repair the damage. Unfortunately, in other circumstances, we cannot refund return despatch costs which must be pre-paid by you.
4. Once we have received the original artwork and been able to verify its condition, we will issue the refund due to the account originally used to pay for the work. For this purpose, we will need to contact you for your credit card details, as we do not retain these.
